Expo XT Mitel Call Reporting (ACD & SMDR)

Why Expo XT for Mitel

Standard Mitel reports silo SMDR and ACD data, making cradle-to-grave analysis impossible. Expo XT parses, correlates, and visualizes your MiVoice Business call flows directly in Power BI using a governed semantic model and curated DAX. Trace every customer journey from IVR to final agent outcome, unlock real-time wallboards, and empower teams with self-serve analytics that live inside your Azure environment.

Screenshots

Live ACD Dashboard — monitor live service levels, answer speeds, and abandoned calls.

Cradle-to-Grave call journey — Cradle-to-Grave Journey — analyze every leg, transfer, and conference in a single visual timeline.

Heatmap shift analysis — Heatmap Shift Analysis — compare occupancy across shifts to balance staffing and demand.

Historical dashboards overview — Historical Dashboards — long-range views of call volumes, outcomes, and service levels.

What You Get

Key Features

Cradle-to-Grave Tracking: Merge SMDR and ACD events into a single call history.
Interactive Wallboards: Real-time ACD dashboards highlighting queue health and agent status.
Curated Semantic Model: Hundreds of vetted DAX measures for telecom KPIs and SLA compliance.
Anomaly Detection: Identify short-call, transfer-loop, and blocked-call patterns instantly.
Secure RLS: Predefined row-level security roles for site, queue, and supervisor views.

Competitive Advantage

Azure-Native: Data stays in your tenant via Azure SQL / SQL Server.
Power BI Freedom: Extend, blend, and customize using familiar tools.
Transparent Pricing: Avoid per-seat costs with connection-based licensing.
Metropolis Expertise: Backed by telecom specialists with 30+ years in SMDR analytics.